Holding a Book

FAQ

Have a question ? 

Talk to us or send us an email at hello@youtiaoman.com
We’re online from 9am – 6pm, Monday – Friday (excluding Public Holidays).

 

General Info

ARE YOU HALAL CERTIFIED? 

Yes we are!

We are proud to be one of the few halal-certified You Tiao manufacturers in Singapore.  

 

WHAT OTHER ACCREDITATIONS DO YOU HAVE?

Not only are we halal certified, we are also a Tasty Singapore Ambassador. This award is given out to a selected few manufacturers in Singapore, to celebrate excellence in both quality and safety of the food manufactured.

 

Our Wholegrain You Tiao was also awarded the Healthier Choice Logo by the Health Promotion Board, for having developed a You Tiao that is lower in saturated fats and higher in wholegrains.   

Wanna watch some videos on us? Click here

HOW COME I'VE NEVER HEARD OF YOU?

Good question! 

You Tiao Man supplies to many hotels, caterers and restaurants in Singapore. Even though you've never heard of us, but we bet at some point you have eaten our products in these establishments. 

In 2020, we decided to open our products to customers like you through online sales.

Our mission is to bring #hawkersg food into the convenience of your homes, one You Tiao at a time. 

We look forward to sharing our products with you, and hope you will enjoy them.

 

I LOVE YOU TIAO, BUT I'VE NEVER EATEN FROZEN YOU TIAO. HOW DO I COOK IT ?

Don't worry, it's very simple! Just think of it as frozen nuggets or spring roll.

Simply defrost, brush some oil and place it in an air fryer/ oven or pan fry with some shallow oil!

Now you can have these hawker favourites available 24/7 in the convenience of your home. 

Our You Tiao also has a shelf life of 8 months in the freezer! So easy, so convenient! 

I TRIED IT AND I LOVE IT, HOW DO I TELL OTHERS ABOUT YOU ? 

For small businesses like ourselves, it means a lot when we receive good reviews on Facebook and Instagram. Good reviews help us to establish trust and credibility with potential customers like yourself. 

Want to do more? Follow us, Like us, and use the hashtag #youtiaoman in your posts!

 
 

ADJUSTMENTS TO OUR PRODUCT SERVICES 

Covid-19 has changed the way we operate significantly. If you’ve purchased from us before, here’s the summary of the key changes you need to know. You can find more details for each topic in other sections in our FAQs.

Self Collection:

Our items are still available for Self Collection at 5 Mandai Link #08-04 S(728654). To prevent crowding, please wait for us to send the confirmation of Pick Up before heading over. 

Delivery availability:
As we minimise our team size for each working day, we are only offering delivery of our food from Monday to Friday (excluding Public Holidays). We still offer free delivery (orders above $40) to most areas in Singapore.

Support:
With a much reduced team size, we seek your kind understanding that our response might be a little delayed. Rest assured, we will definitely go through every inquiry and reply as soon as you can.

SAFE DISTANCING MEASURES

Ensuring safety for everyone is our top priority. We’ve put in place the following measures to reduce physical interactions at our workplace and during delivery

At our workplace:

  • We have only a small team in the office and ensure at least 1-metre distance between each person who is working on any day

  • We keep track of temperatures of our team and delivery partners/suppliers/vendors for each working day

  • We have a queue system in place to ensure safe distancing among delivery agents who come and collect their orders for delivery

  • We enforce our team and our partners to always wear masks in our workplace and on the road

  • We remind our team to wash hands regularly during work

  • We sanitise the tools, workstations, switches and handles after every working day

  • SafeEntry check-in and check-out is enforced for our team and all external visitors

During delivery:

  • For the safety of our customers, we have enforced no e-signature policy at the delivery address to reduce physical contact

  • Some delivery agents might choose to opt for contact-free delivery where they leave the items outside the unit; in such cases, recipients will be informed via phone and/or SMS notification

COVID-19

Delivery

OUR DELIVERY TIMING

Our deliveries will be shipped 3-5 days after you have placed your order online.

 

We offer free islandwide delivery from Monday to Saturdays (except public holidays). We’re closed on Sundays & public holidays so our team can rest and recharge 😊

Kindly note that we are unable to cater to specific delivery timing requests via our own delivery service. Our delivery partners have flexibility to follow their preferred route so they can optimise their delivery schedule for each day. This model allows us to keep our service affordable.

DELIVERY FEE

We offer free delivery for all of orders above $40. 

However, there will be an additional delivery charge of $6 if the order falls below $40. 

WHAT HAPPENS IF I AM NOT AT HOME TO RECEIVE THE GOODS? 

Our items are delivered in a frozen state via a dedicated freezer truck. One day before delivery, we will call you to  inform that the item will be shipped the next day. If you are not around to receive it and would like to change the date, please reply and let us know.

 

Alternatively, if you have a specific delivery date and request that you'd like for us to delivery, please leave your comments in the section on "Additional Comments". 

 

Orders

HOW DO I PLACE AN ORDER?

You can place order directly through our website. To place an order, follow the following steps:

  • Login to your You Tiao Man account or create a new one if it’s your first order with us

  • Visit https://www.youtiaoman.com/shop

  • Select your products

  • Fill in any additional requests you may have, and delivery details

  • Pay with your credit card, pay pal or select manual payment to pay by GIRO or PayNow 

 

DO YOU ACCEPT WALK IN CUSTOMERS OR SELF COLLECTION?

Yes we absolutely do! 

We are open Monday - Friday from 8am-5pm. Due to safe distancing measures, please give us a call before you come and we will advice accordingly. 

CAN I MAKE CHANGES TO MY ORDER? 

Drop us an email at hello@youtiaoman.com or you can reach out to us at 6256 7288. We will be glad to assist with any of your requests!

SPECIAL REQUESTS : THIS IS A SURPRISE GIFT FOR A FRIEND, CAN I ADD A CARD ?

We’ve done it before and we’d love to do it again! Reach out to us directly via hello@youtiaoman.com or you can reach out to us at 6256 7288. We will assist you accordingly.

DO YOU ACCEPT WHOLESALE ORDERS?

Yes, definitely!

Just drop us an email at hello@youtiaoman.com with information regarding your order (quantity, budget, delivery date and timing, delivery location, about the occasion) and we will get back to you soonest with our suggestions & quote!

 

Payments

WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT ? 

Here are the acceptable modes of payment 

  • Pay with your credit card, pay pal on checkout

  • Select manual payment to pay by GIRO or PayNow  

For manual payments, please send a screenshot of the completed payment to hello@youtiaoman.com 

PAYMENT GATEWAY AND SECURITY INFO

It is safe to pay for our products & services online. We use Stripe and Paypal, which are leading international payment gateways, to process online payment for our products & services. We do not store any payment credentials on our platform. 

MY CARD WAS DECLINED WHEN I TRIED TO MAKE PAYMENT, WHAT DO I DO?

Don't worry, we’re here to help.

 

Do reach out to our team at 6256 7288 or hello@youtiaoman.com

 
  • Facebook
  • Instagram
  • LinkedIn

Copyright © 2020 You Tiao Man Pte Ltd